Refund and Returns Policy

At Kashanah, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to assist you with any concerns you may have. Please review our return and refund policy below:

  1. Returns:

1.1. Eligibility:

  • We accept returns within 7 days of the delivery date. The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Personalized or customized items are not eligible for return unless they are defective or damaged.

1.2. Return Process:

  • To initiate a return, please contact our customer support team within the specified timeframe.
  • Our team will guide you through the return process and provide you with a return authorization.
  • You are responsible for the return shipping costs, unless the item is defective or damaged.

1.3. Refunds:

  • Once we receive the returned item and verify its condition, we will process your refund.
  • The refund amount will be credited to your Kashanah account as store credit.
  • The store credit can be used for future purchases on our website.
  • Please note that the original shipping fees are non-refundable.

  1. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item.

  1. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately.
  • We may request evidence such as photographs or a detailed description of the issue to facilitate the resolution process.
  • We will arrange for a replacement or issue a refund, including the return shipping costs, for damaged or defective items.

  1. Cancellations:

  • If you wish to cancel an order, please contact our customer support team as soon as possible.
  • If your order has not been processed or shipped, we will cancel it and issue a full refund.
  • If your order has already been shipped, you may follow the regular return process mentioned above.

Please note that our return and refund policy may be subject to change without prior notice. It is advisable to review the policy at the time of your purchase or contact our customer support team for any clarifications.

If you have any further questions or need assistance with returns or refunds, please don’t hesitate to reach out to our friendly customer support team. We are here to ensure your satisfaction and provide a hassle-free shopping experience.

Thank you for choosing Kashanah. We appreciate your trust in our products and services